Update to the Fire reset issue

Glinda reminds everyone:
If you have to call Kindle Support, use the ‘Contact us’ button on the help pages to initiate your call.
There have been a number of scams perpetrated where people Google Kindle support and get the phone number for a fake site.
They are then told they have to pay for support for their device.
Amazon does not charge customers for customer service.

The eBook Evangelist

fire HDXThere’s been a lot of interest in the post I wrote last night about the reports of owners of Fire tablets suddenly discovering their device had been deregistered without their knowledge.  I did try to call Amazon today, but had technical problems and got disconnected. Here’s the latest on the Kindle Fire deregister/factory reset issue that I can glean on the situation at this time:

Amazon is aware of the problem which seems to be particularly affecting the Fire HD 8.9″. This seems to be a bug or a glitch in software, at least as far as the 8.9′” devices are concerned. If you go to contact Kindle support, you will see the following:

help_screen_crop

(Click to enlarge)

The message under the ‘Call me now’ button says:

If you’re experiencing an issue with your Kindle Fire HD 8.9″, make sure your device is registered to your Amazon account. You can check your current…

View original post 542 more words

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